News and Alerts

 

 

PRIME CARE HAS A SLOGAN

Prime Care Credit Union
 “A Heartbeat Away To Your Financial Health”

Up to Date News

FRAUD FRAUD FRAUD

If you ever have your VISA Debit Card compromised this is what you should do:

1. When you notice an unusual transaction on your card call the 800 number on the back of your card to have your card frozen.
2. Next as soon as the credit union opens, call us at 757-934-4624 and report the problem.
3. We will ask you to sign a perjury form with all the necessary information about the fraudulent charges so we can have details to help you.
4. We will also ask you to contact the merchant where the charges originated from to try and get them to give you your money back.
5. You can contact your local police department to make a statement of fraud charges.
6. Our internal fraud department along with FISERV will work on recovering your funds.

Make sure at all times that Prime Care has your current e-mail address, current cell or contact number. When fraud occurs, the fraud department will reach out to you with a phone call. YOU SHOULD CHECK YOUR BALANCES DAILY ON HOME BANKING

Questions, call 757-934-4624 or 757-388-3834 or 757-261-8635.

 

 

POP MONEY

Do you know how POP Money works?  You must log in to www.mycheckfree.com (free bill paying service), see our link page.  For 95 cents you can send money to other financial institutions to your family or friends.  No need to wire funds or write a check.  This is a great convenience. You will need to sign up for mycheckfree.com and so will the recipient of the funds. For the low cost to send money to another person, it is certainly worth it!   Take a few moments and sign up for FREE and read over the instructions.  There are daily limits.  You get faster service using your debit card to send the money.  This is not a Prime Care Credit Union product, it is owned and operated through FISERV.

HOW CAN I ACCESS MY ACCOUNT?
You have over 5600 Credit Union Service Centers for your use. These are located throughout the US. www.cuswirl.com You have the use of ALL Credit Union 24/CU Here ATM Terminals. Look for the logo & use it Surcharge FREE.
Prime Care Credit Union’s Audio Response System
Get account information 24 hours a day with Audio Response. 1-800-399-4801 or with our Home Banking.
Both services are free. If you have not already signed up for either service, contact the credit union today!
Get up to date credit union closings.
www.primecarecu.org
At Prime Care
  • To be a credit union member you must always maintain a $50 share balance.
  • Annual checking account fee is $10
  • If your account balance in checking drops to zero, there is no additional charge, its ok!
  • We accept direct deposit from any company.
  • You always have 24 hour access to your account information via Home Banking or Audio Response at no charge. Its free!
  • There are Credit Union Service Centers throughout the United States, Canada, Puerto Rico, Europe, etc. that you can use at anytime for free!
  • There are over 100 local ATM terminals in Tidewater & Hampton Roads that you can use at any time for free! No bank locally can offer this type of ATM free service. (info gathered from surveys)
  • You can also pay bills on-line for free with mycheckfree.com.
DO YOU KNOW YOUR RATES & FEES AT PRIME CARE CREDIT UNION

Please take a couple of minutes and make sure you are aware of the dividend rates and fees that are charged at Prime Care Credit Union.  Whenever fees are changed or updated this information is on your statements.  When opening a new account you are given this schedule.  If you are not sure, you can request this schedule at any time.  Remember that many fees are passed along to help cover cost that Prime Care incurs.  Please don’t be surprised, be pre-pared!  If you have an NSF know what it cost you.  If you need to stop payment on an item, know this too!  Request your copy at any time.

WATCH OUT FOR CYBER CRIME
 
Prime Care Credit Union is committed to providing excellent service to our members and we would not contact our members via email, unless responding to an email, nor call to solicit or verify any type of account information. If you need assistance in the investigation and/or prosecution of a computer facilitated identity theft crime, contact the Office of the Attorney General, Computer Crime Unit at 877-245-5521 or at cybercrime@oag.state.va.us.

International Transactions Blocked

Due to increased Visa Debit card fraud, all international card
transactions have been blocked.

CHECK HOLDS

Are you aware of check holds? Are you aware of the ATM deposit holds? Did you know that you may not have immediate credit? Official checks may also be held. This is true at the Credit Union Service Centers and the Credit Union itself.  Questions info@primecarecu.org

Talk with your credit union representatives today by calling 757-388-3834.

PRIME CARE CREDIT UNION HAS THE RIGHT TO REFUSE ANY CHECKS THAT MAY NOT BE VERIFIABLE.

FREE BILL PAYING SERVICE

www.mycheckfree.com

This is a Fiserv product. PCCU uses Fiserv software on a daily basis. This service is not directly endorsed by Prime Care Credit Union.

FRAUD

Due to increased fraud and forgery, and the Credit Union Service Centers’ inability to verify negotiable instruments, NON-CASH items deposited at any Credit Union Service Center will be subject to hold. This may include cashier’s checks, money orders, certified checks as well as government issued checks and travelers checks. Be sure to ask the Credit Union Service Center representative if your item will be placed on hold before making the deposit. Also, your name may appear on www.zabasearch.com. Check out this site and protect yourself from fraud!

Please be advised that it is the policy of Prime Care Credit Union to clear any negative account which bears your name (whether primary or joint) from your Share, Share Draft, Christmas Club, Rainy Day, Insurance, or any other type of account to which you are entitled the funds. Please refer to your membership account agreement, the current Rate & Fee schedule, or other credit union documents or notices posted regarding this.

FINANCIAL COUNSELING

There are many financial counseling services to help people. If you need help check out:

  • www.cccservices.com (Consumer Credit Counseling Services 1-800-355-2227)
  • www.debtfree.com (Free Personal Evaluation) 1-866-719-3328
  • National Foundation for Credit Counseling 1-800-284-1698